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Thank you for choosing our store. Your satisfaction is our priority, and we are committed to providing a smooth and transparent shopping experience. Please review our Return & Exchange Policy below.

Return Eligibility

To be eligible for a return, items must be unused, unopened, and in their original packaging, unless they arrive damaged or defective.

Returns must be requested within 14 days from the date your order is delivered.

Item Condition

Returned products must be be in their original condition, including all original packaging, labels, and accessories. Products that have been opened, used, or altered may not qualify for a refund or exchange unless they are defective.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used cosmetics

• Personal care products

• Gift cards

• Final sale or clearance items

• Any item marked as non-returnable

Exchanges

If you would like to exchange an item, please contact our customer support team within the eligible return period. Exchanges are subject to product availability and are generally offered for items of equal value.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be issued to your original payment method, including the original shipping cost when required by applicable consumer protection laws. Depending on your payment provider, it may take several business days for the funds to appear in your account.

Refund Processing Time

Approved refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is:

• Damaged

• Defective

• Incorrect

• Sent in error by our team

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and its packaging.

We will review your request as quickly as possible and, where applicable, offer a replacement, exchange, or full refund at no additional cost.

Product Defects

If a product is found to have a manufacturing defect, we will work to resolve the issue in accordance with applicable consumer protection laws. Depending on the circumstances, you may be entitled to a repair, replacement, or refund.

Order Cancellations

Orders may be canceled within 24 hours of being placed, provided they have not yet been processed or shipped.

Contact Us

If you have any questions about our Return & Exchange Policy or need assistance with your order, our customer support team is here to help.

Email: [Insert your email address]

Or visit our Contact Us page for additional support.

Thank you for shopping with us. We truly appreciate your trust and look forward to serving you again.